Business Analysts Use Customer Feedback To Improve User Experience

Use Feedback To Improve User Experience or Usability
Use Feedback To Improve User Experience or Usability

Have you ever contacted a company by phone and before ending the call, the representative asked if you wouldn’t mind taking a survey at the end of the
call?

Or, in a restaurant, noticed a box near the register with feedback cards saying … “Tell Us How We Are Doing“?

The purpose of these surveys or feedback cards is to give you (the customer), the power to influence or change how an organization does business!

A Public Apology

I just received a comment about this blog that I will like to share with you.

nick pagan wrote:
I wrote a long, praiseworthy and complimentary comment on your procrastination
article only to lose it all when I found out that I had to register just to post
a comment.

You make it too difficult to comment and to contribute and it's especially
disappointing after taking 10-minutes to compose a good comment.

You add a barrier to entry and I don't see the value of it. It's really turned
me off of visiting your site again – even though you have good content